Refund Policy

Last updated: 12 November 2026.

Digital software purchases

Pure Frequency Studio is downloadable desktop software. Before purchasing, please check that your operating system is supported and contact us with any compatibility questions.

Refund requests

If you encounter a technical issue or believe the software is faulty, not as described or otherwise does not meet applicable consumer guarantees, email [email protected] with your purchase details, operating system and a description of the problem. We will assess the request and provide a remedy where required by applicable law.

Change-of-mind requests

For digital downloads, change-of-mind refunds are not automatically guaranteed. Any discretionary request will be considered case by case, subject to the terms communicated at checkout and applicable law.

Your statutory rights

Nothing in this policy limits or excludes rights under Australian Consumer Law or other consumer laws that apply to your purchase. Where a refund is legally required, it will be provided.

Payment provider

If checkout is introduced through a payment platform, refunds may be processed through that provider. This website does not currently process online payments.